# plantwave-pro

> Public Help Center articles for plantwave-pro.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Before You Start](https://help.plantwave.com/en-US/before-you-start-230360.md): PlantWave ships with the battery charged around 20% but sometimes can arrive fully depleted. It is recommended that, upon receiving PlantWave, the device is charged 2-4 hours before first use. Connect the provided USB 3.0 to USB-C cable from a power
- [Getting Started](https://help.plantwave.com/en-US/getting-started-232550.md): Video Tutorial
- [Which Leads to Use](https://help.plantwave.com/en-US/which-leads-to-use-3622258.md): The electrode pads (the sticky oval sensors) that come with your PlantWave are reusable and intended for longer listening sessions. The pads connect to leads, which are the white wires that snap onto the pads. While they can often be left in place fo
- [Connecting to Your Plant](https://help.plantwave.com/en-US/connecting-to-your-plant-230361.md): Place your PlantWave near your plant. Connect Pads+Leads or Clips to the plant. If using Pads + Leads:. Remove a pair of electrode pads from their bag, keeping the plastic protectors on the pads. Connect the snaps from the leads onto the back of the
- [Connecting with Android](https://help.plantwave.com/en-US/connecting-with-android-230400.md): Be sure to attach the sensors to two separate leaves on the same plant. Also, avoid using the larger white plastic mushroom clips on leaves, as these are designed specifically for mushrooms and won’t give reliable results on plant. Instead, please us
- [Connecting with iOS](https://help.plantwave.com/en-US/connecting-with-ios-230402.md): Download the PlantWave app from the Apple App Store. Open the app. Power on your PlantWave by moving the power switch away from the Mode button. (The status indicator light near the power switch will start flashing). In the top of the PlantWave app,
- [Android Connection Guides (by Device)](https://help.plantwave.com/en-US/android-connection-guides-(by-device)-230374.md): Not sure whether your phone is supported? Start with the compatibility list; the phone's software, not the brand name, is what matters:. plantwave.com/pages/compatibility. Initial App Install - Location Services needed for all Android devices:. Confi
- [Selecting Soundsets](https://help.plantwave.com/en-US/selecting-soundsets-232552.md)
- [Warnings](https://help.plantwave.com/en-US/warnings-232545.md): Be sure to charge the unit using only 5v USB power, such as that from the USB ports of a computer, or by using a dedicated USB charger. The 3.5mm (⅛”) jack on PlantWave is not a headphone or aux jack. While default settings of your PlantWave will not
- [Charging and what the lights mean](https://help.plantwave.com/en-US/Charging-and-what-the-lights-mean-7265587.md): Charge your PlantWave for 2 to 4 hours before first use. Devices ship with about a 20% charge and sometimes arrive fully depleted, so a device that seems dead out of the box usually just needs a charge. Use a standard 5V USB power source (we do not r
- [Which clips and pads should I use?](https://help.plantwave.com/en-US/Which-clips-and-pads-should-I-use-7265589.md): PlantWave works with a wide range of plants and is gentle by design: nothing pierces or cuts, the sensors simply rest on the leaf. Check and adjust them regularly as your plant grows. You will know it is working when the Lightshow (the top LED displa
- [Why are my plants playing the same song?](https://help.plantwave.com/en-US/why-are-my-plants-playing-the-same-song-230382.md): Before answering this question, let’s get into some music terminology:. PlantWave translates plant biorhythms into music. It does this by translating electrical waves in plants into musical notes. These notes are sent from the PlantWave device to a p
- [Why does the music keep playing after removed from plant?](https://help.plantwave.com/en-US/why-does-the-music-keep-playing-after-removed-from-plant-230371.md): PlantWave’s app has instruments we’ve designed for plants to play. Each instrument has different characteristics including audio effects like echo and reverb. When you disconnect a PlantWave from a plant, some instruments may ring out longer than oth
- [The Music is Stopping or Repeating](https://help.plantwave.com/en-US/the-music-is-stopping-or-repeating-230385.md): PlantWave translates changes in conductivity of a plant into notes and those notes play instruments through the PlantWave app and can also play notes on synthesizers and digital audio workstations. When plants are more active, they produce rich data
- [Problems with Sound Quality](https://help.plantwave.com/en-US/problems-with-sound-quality-230370.md): If you are hearing clipping or distortion on all of the soundsets, it’s likely due to your phone’s CPU being overloaded. This can happen on older phones that are not powerful enough to handle our app or a phone that has multiple other CPU heavy apps
- [Connection troubleshooting, step by step](https://help.plantwave.com/en-US/Connection-troubleshooting-step-by-step-7265588.md): If your PlantWave will not connect to the app, work through these steps in order. Most connection issues resolve in the first three. Still stuck after all six? Email us with your phone make, model, and OS version and we will take it from there:. plan
- [Shipping](https://help.plantwave.com/en-US/shipping-230443.md): Orders ship from our warehouse in Alabama, USA, within 1 business day (up to 2, and up to 4 during high-volume periods), Monday through Friday excluding US holidays. Orders placed after 12 PM CST begin processing the next business day. You will get a
- [Do you ship internationally?](https://help.plantwave.com/en-US/do-you-ship-internationally-461590.md): We ship PlantWave all over the world! Please select your country at checkout to see shipping options and any applicable duties or taxes. There are some countries we are still working on getting shipping service too, if you do not see your location li
- [International Duties and Taxes](https://help.plantwave.com/en-US/international-duties-and-taxes-364155.md): We want to share PlantWave with everyone so for our international customers, transparent duties, taxes, and shipping options with delivery estimates are now listed at checkout. Duties and taxes will be calculated according to your country's regulatio
- [Changes](https://help.plantwave.com/en-US/changes-232547.md): Please reach out to us at plantwave@datagarden.org as soon as possible to request any changes, our team will try to implement them when possible. Once the order has been processed by our fulfillment center we will be unable to adjust shipping speed,
- [Return and Refund Process](https://help.plantwave.com/en-US/return-and-refund-process-230364.md): If there’s something wrong with the product you bought, or if you are not happy with it, whether the product is in pre-sale or in stock; you have 30 days to request a refund and ship your product back to us. Holiday Gift Returns - Gifts purchased dur
- [Shipping Protection through Corso](https://help.plantwave.com/en-US/shipping-protection-through-corso-232562.md): We have partnered with Corso, a package protection company to offer both protection for your PlantWave purchase and offset your order's shipping carbon. By selecting Economy Plus or Express Plus shipping at checkout, your order will be protected from
- [Warranty](https://help.plantwave.com/en-US/warranty-232548.md): Exchanges only apply to products that are defective. We do not accept exchanges for used products that are in working condition. Our warranty is one year from delivery date. Exchanges are not permitted for devices that are in working condition. Only
- [Return and Refund Policy](https://help.plantwave.com/en-US/return-and-refund-policy-230380.md): Last updated: July 9, 2026. Log in to your account at plantwave.com, open the order, and request a return there. Or email us and we will set it up for you:. plantwave@datagarden.org. Include your order confirmation number and the email address th
- [What should I do if I am being charged additional taxes upon delivery of my PlantWave order?](https://help.plantwave.com/en-US/what-should-i-do-if-i-am-being-charged-additional-taxes-upon-delivery-of-my-plantwave-order-448015.md): In some instances, carriers or customs might overlook prepaid taxes and duties, which could lead to additional charges during delivery. If you experience such an issue, please contact us at plantwave@datagarden.org for assistance.
- [I never got my return label](https://help.plantwave.com/en-US/I-never-got-my-return-label-7265590.md): Return approved but no label in sight? Two quick fixes solve this almost every time. The return label email very often lands in the spam folder or Gmail's Promotions tab. Search your inbox for "PlantWave" and check both places. Note: our labels are p
- [What exactly is being measured?](https://help.plantwave.com/en-US/what-exactly-is-being-measured-230414.md): PlantWave measures microfluctuations in conductivity between two points on a plant. The amount of conductivity between these two points is largely related to how much water there is between them. That changes as plants photosynthesize and move chloro
- [What inspired this idea?](https://help.plantwave.com/en-US/what-inspired-this-idea-230413.md): Our inspiration for writing music always came from nature. We used to go out into the woods, record forest sounds and then go back into the studio to listen to the sounds, connect to the feeling of those natural places and write music from there. For
- [Why listen to plants?](https://help.plantwave.com/en-US/why-listen-to-plants-230410.md): The practice of taking time to listen to plants can help take a person out of the busyness of their day. It becomes a ritual where the focus moves away from the "to-dos" and towards harmony with nature. By slowing down to tune into the subtle changes
- [Are there proven benefits of listening to plants?](https://help.plantwave.com/en-US/are-there-proven-benefits-of-listening-to-plants-230409.md): We haven't conducted peer reviewed studies yet. A survey of hundreds of owners of our previous device, MIDI Sprout, showed users feeling more relaxed, connected and inspired after listening to plants. The upgrades we're making with PlantWave will all
- [Do different plants make different sounds?](https://help.plantwave.com/en-US/do-different-plants-make-different-sounds-230408.md): While the sounds and instruments were designed by us for plants to play, different plants will produce different patterns, melodies or "songs". In fact, different leaves within the same plant will produce different patterns. Over time, even those pat
- [Do you have sales?](https://help.plantwave.com/en-US/do-you-have-sales-382454.md): Please see our website for any special deals!
- [What are plants responding to?](https://help.plantwave.com/en-US/what-are-plants-responding-to-230356.md): There are so many things plants respond to such as light, moisture, heat, cold, barometric pressure. Some even react to touch and sound! To know what a plant is responding to in any one moment is like trying to read another person's mind. You might h
- [Can you tell what species a plant is by listening to it?](https://help.plantwave.com/en-US/can-you-tell-what-species-a-plant-is-by-listening-to-it-230406.md): In our experience, no two plants produce exactly the same patterns. In fact, no two leaves within the same plant produce the same patterns. For that reason, reverse engineering what pattern is produced by what plant is close to impossible. We have ex
- [Will the music tell me about the health of my plants?](https://help.plantwave.com/en-US/will-the-music-tell-me-about-the-health-of-my-plants-230405.md): PlantWave is not meant to be a diagnostic tool for plant health. That said, if you are getting a lot of signal out of a plant one day and the next day it's totally silent, it might be worth checking the soil moisture. If a plant is thirsty, it won't
- [Are the plants listening to us?](https://help.plantwave.com/en-US/are-the-plants-listening-to-us-230403.md): It's unclear. We know that plants do respond to sound, but each plant seems to be tuned to a frequency that most serves its survival. For instance, some trees will grow towards an mp3 player playing the sound of water through a pipe. Some plants will
- [So, you're putting microphones on the plants and you hear flutes?](https://help.plantwave.com/en-US/so-youre-putting-microphones-on-the-plants-and-you-hear-flutes-230398.md): Not exactly. We are measuring slight fluctuations in the conductivity of the plant with electronic sensors, not microphones. And then we are graphing those fluctuations as waves, translating them into pitch and then sending those pitch messages into
- [Can I hear the plants without the music?](https://help.plantwave.com/en-US/can-i-hear-the-plants-without-the-music-230377.md): PlantWave translates plant biorhythms into music. These biorhythms are slight variations in electricity. They are not sound. That’s right, there is no sound from the plants that we are amplifying. PlantWave takes what can not be perceived by humans (
- [Is this safe for plants?](https://help.plantwave.com/en-US/is-this-safe-for-plants-230397.md): Making plant music is safe for any plant that can hold the weight of an electrode. In fact, some of our plants have been connected to our technology for years (broadcasting at Plants FM). Those plants continue to thrive and are some of the happiest p
- [Where's the science behind this?](https://help.plantwave.com/en-US/wheres-the-science-behind-this-230396.md): PlantWave makes use of tools that have been around for more than a century and amplifies their power through digital and mobile technology. The circuitry used in PlantWave is the same as that which is used in a lie detector. It's called a psychogalva
- [Did I see you at...?](https://help.plantwave.com/en-US/did-i-see-you-at-230395.md): Probably. We've been around and we get hired to do a lot of really cool events around the world including TED2019, In Goop Health, Copenhagen Fashion Week, Azulik and Habitas in Tulum, Envision Festival (Costa Rica), SXSW, Lightning in a Bottle, The
- [Did I see you in...?](https://help.plantwave.com/en-US/did-i-see-you-in-230394.md): Probably. Our story has been told many times in all sorts of media including ABC News, Good Morning America, NPR, Wired, The Guardian, Hypebae, Vogue, Vice, MTV, Arte TV (DE), TED, The Telegraph, Artforum, NOWNESS and more. Check out this selection o
- [Why did you change your name from MIDI Sprout?](https://help.plantwave.com/en-US/why-did-you-change-your-name-from-midi-sprout-230393.md): MIDI Sprout was originally developed solely for electronic musicians. For this audience, familiar with using MIDI (a language for communicating between computers and synthesizers), MIDI Sprout was a memorable name. As the device started reaching a wi
- [Does PlantWave Work with DAWs and Synths? Yes!](https://help.plantwave.com/en-US/does-plantwave-work-with-daws-and-synths-yes-230369.md): Please note, if you’re looking to simply use PlantWave to listen to plants, we’ve built a great app for you with everything you need to enjoy plant music (learn about that here). Meanwhile, this post is intended for pro musicians and music producers
- [Does PlantWave have a speaker built in?](https://help.plantwave.com/en-US/does-plantwave-have-a-speaker-built-in-230372.md): PlantWave is a sensor, not a speaker. PlantWave translates plant biorhythms into data that can be streamed to a phone to control instruments in the PlantWave app. You can then listen to your plants through your phone via its speaker, headphones or an
- [Can I record my plants and listen later?](https://help.plantwave.com/en-US/can-i-record-my-plants-and-listen-later-230357.md): Yes. With the free PlantWave app on iOS and Android you can record audio and video of your plant's performance right from your phone, save it for later listening, and share it with friends by text or email. No subscription needed. One important tip:
- [Can I use PlantWave music in my song?](https://help.plantwave.com/en-US/can-i-use-plantwave-music-in-my-song-230391.md): First, let's get clear on what you mean by PlantWave music. PlantWave can be used in two ways, and the answer is different for each. The soundsets in the PlantWave app are Data Garden compositions, licensed for personal, non-commercial use. In practi
- [What's the difference between PlantWave and...?](https://help.plantwave.com/en-US/whats-the-difference-between-plantwave-and-230390.md): We're not going to name names, here. We've tried the other plant music devices out there. Simply put. PlantWave sounds better. Other plant music devices create sounds that seem novel at first, but are often quite jarring and not something one would f
- [Can I put this on my cat?](https://help.plantwave.com/en-US/can-i-put-this-on-my-cat-230388.md): While PlantWave was designed for plants, it could work with hairless cats. If you have a hairless cat and it asks to try your PlantWave, we have good news for you. Your cat talks!
- [Is this some kind of hippie cult conspiracy?](https://help.plantwave.com/en-US/is-this-some-kind-of-hippie-cult-conspiracy-230389.md): No, but like any great collective of humans, we do have a vision for the future. Let's face it. The sun is going to burn out in the next 5 billion years. And in order for us humans to survive and thrive up until and beyond that time, we're going to n
- [Do you have an Affiliate Program?](https://help.plantwave.com/en-US/do-you-have-an-affiliate-program-316951.md): We do and we would love for you to check the PlantWave Affiliate Program Application for more information.
- [Where can I buy PlantWave?](https://help.plantwave.com/en-US/where-can-i-buy-plantwave-386501.md): PlantWave is only available on www.plantwave.com at this time!
- [How can I become a distributor of PlantWave?](https://help.plantwave.com/en-US/how-can-i-become-a-distributor-of-plantwave-448014.md): Thank you for expressing interest in distributing PlantWave products. Currently, our products are available exclusively for purchase through our official website. However, we do appreciate your enthusiasm and we would love to add your details to our
- [Where do my recordings save?](https://help.plantwave.com/en-US/Where-do-my-recordings-save-7265591.md): The PlantWave app does not store recordings inside the app. When you stop a recording, your phone's own save dialog appears; that is the one and only moment the recording is saved. To find past recordings, check the location you chose at save time, t
- [Enable MIDI Mode for 3.5mm and USB ports](https://help.plantwave.com/en-US/enable-midi-mode-for-35mm-and-usb-ports-232538.md): PlantWave has a 3.5mm Type A MIDI jack, which can be connected to other Type-A MIDI devices via a 3.5mm stereo aux cable or to 5-pin MIDI synths via a Type-A MIDI Adapter. PlantWave can also send MIDI via USB. PlantWave cannot be directly connected t
- [Use PlantWave with a Digital Audio Workstation (DAW)](https://help.plantwave.com/en-US/use-plantwave-with-a-digital-audio-workstation-(daw)-232539.md): PlantWave can be connected to WiFi via a 2.4GHz network. Most wireless routers include a 2.4GHz and a 5GHz network. When setting up your PlantWave, you'll need to connect it to your 2.4 network. Once it's connected, you should be able to access it vi
- [Use with a MIDI Synthesizer](https://help.plantwave.com/en-US/use-with-a-midi-synthesizer-232540.md): To use this feature, you must have your device in MIDI mode. See the section, “Enable MIDI Mode for 3.5mm and USB ports” and then continue on with the below instructions. PlantWave features a ⅛” (3.5mm) Type A MIDI port for connecting to synthesizers
- [Getting the most out of your MIDI synth with PlantWave](https://help.plantwave.com/en-US/getting-the-most-out-of-your-midi-synth-with-plantwave-232541.md): Scaling, MIDI routing, CC mapping and polyphony settings can take your plant music to the next level. Let's dive in a little deeper. PlantWave's firmware allows you to change MIDI settings on your device, including the channel you're sending MIDI not
- [Broadcast Mode](https://help.plantwave.com/en-US/broadcast-mode-230383.md): Broadcast Mode (currently iOS only) allows you to broadcast your plants to your friends and other PlantWave app users. A few notes about Broadcast mode:. Enable Broadcast mode while listening to your PlantWave:. Disable Broadcast mode:
- [Recording and Video](https://help.plantwave.com/en-US/recording-and-video-232549.md): Available on both iOS and the Android App. Recording is free on both platforms. When you stop a recording, your phone's save dialog is the only save moment; the app keeps nothing internally, so complete the dialog and pick a consistent location like
- [Firmware Updates](https://help.plantwave.com/en-US/firmware-updates-232542.md): Firmware updates are no longer required within the app and are not necessary for full functionality. If you believe you need assistance with PlantWave purchased before 2024, feel free to contact us at plantwave@datagarden.org.
- [Factory Reset](https://help.plantwave.com/en-US/factory-reset-232544.md): This resets to default, which turns MIDI off and deletes WiFi credentials you may have saved.
- [Turn WiFi On / Off](https://help.plantwave.com/en-US/turn-wifi-on--off-232543.md): This can help save power. With WiFi off, editing firmware settings via the web browser will not be possible. While device is ON, press and hold the pairing button for 6 seconds
- [Subscription Benefits](https://help.plantwave.com/en-US/subscription-benefits-230375.md): PlantWave is available on both iOS and Android. The feature set differs by platform, Android does not have subscription levels while iOS offers optional Plus and Pro subscriptions for advanced functionality. Your PlantWave comes with the following fe
- [Cancelling Your Subscription](https://help.plantwave.com/en-US/cancelling-your-subscription-230373.md): Subscriptions are offered on iOS only. The Android app is free with no subscription tiers, and Plus-level soundsets are already unlocked on Android. Subscriptions and cancellations of your PlantWave subscription are handled through your iCloud accoun
- [PlantWave Plus: Extra Soundsets and Tuning](https://help.plantwave.com/en-US/plantwave-plus-extra-soundsets-and-tuning-232553.md): Plus is an optional iOS subscription that expands the soundset library and adds tuning options (432, 440, and 528 Hz). On Android, Plus-level soundsets and tuning options are already unlocked, free. Full breakdown: Subscription Benefits.
- [PlantWave Pro: Soundset Design](https://help.plantwave.com/en-US/plantwave-pro-soundset-design-232555.md): Soundset design is part of the Pro subscription on iOS: build and customize the instruments your plant plays. Full breakdown: Subscription Benefits.
- [PlantWave Plus: MIDI Recording](https://help.plantwave.com/en-US/plantwave-plus-midi-recording-232554.md)
- [PlantWave Pro: MultiMode](https://help.plantwave.com/en-US/plantwave-pro-multimode-232551.md): MultiMode is part of the Pro subscription on iOS: listen to up to 4 PlantWave devices playing in harmony, each connected to its own plant. Full breakdown: Subscription Benefits.
- [User Manual - French](https://help.plantwave.com/en-US/user-manual---french-249485.md): Bienvenue !. Merci de faire partie de cette nouvelle forme de collaboration entre les espèces que nous avons baptisée PlantWave. Nous sommes convaincus qu'en créant une harmonie avec la nature plutôt qu'essayer de la contrôler, nous, les humains, pou
- [User Manual - German](https://help.plantwave.com/en-US/user-manual---german-249489.md): Willkommen!. Danke, dass Sie ein Teil dieser neuen Form der Zusammenarbeit zwischen verschiedenen Arten sind, die wir PlantWave nennen. Wir glauben, dass wir Menschen hier auf der Erde eine angenehmere und nachhaltige Zeit haben können, wenn wir mit
- [User Manual - Italian](https://help.plantwave.com/en-US/user-manual---italian-249487.md): Benvenuti!. Grazie per aver preso parte in questa nuova forma di collaborazione interspecie che chiamiamo PlantWave. È nostra convinzione che, creando armonia con la natura piuttosto che tentando di controllarla, noi umani possiamo avere un'esperienz
- [User Manual - Japanese](https://help.plantwave.com/en-US/user-manual---japanese-249486.md): ようこそ！. PlantWave、この新しい形の異種間コラボレーションにご参加いただきありがとうございます。自然をコントロールしようとするよりも調和を作り出すことで、私たち人間は地球上でより楽しく持続可能な時間を持つことができると確信しています。PlantWave を使用して植物にチューニングすることで、人間がすべての存在との相互関係を認識できる空間作りをお手伝いし、この地球での旅路において、私たちがパートナーそして自分たち自身に、より優しく接することができるようにしたいと願っています。そこで、
- [User Manual - Mandarin](https://help.plantwave.com/en-US/user-manual---mandarin-249419.md): 欢迎使用！. 感谢您参与我们称之为 PlantWave 的这一新型物种间协作形式。 我们相信，人类与自然和谐共处而非试图控制自然，才能在世间过得身心愉悦，绵延万世。 我们希望借助 PlantWave 调谐植物之声，为人类创造空间，认识我们与世间万物的相互联系，从而使我们在这段旅程中能够更加温柔对待我们的伙伴们以及我们自己。 因此，我们希望您能花点时间阅读“开始使用之前”以及移除电极的部分。 让我们温柔对待我们的小小绿色合作者。. 收听快乐！. 内容
- [User Manual - Spanish](https://help.plantwave.com/en-US/user-manual---spanish-249488.md): ¡Le damos la bienvenida!. Gracias por ser parte de esta nueva forma de colaboración entre especies que llamamos PlantWave. Es nuestra convicción de que, al crear armonía con la naturaleza en lugar de tratar de controlarla, los humanos podemos tener u
- [Privacy Policy](https://help.plantwave.com/en-US/privacy-policy-352037.md): PRIVACY POLICY. Last updated 05/27/2020. Thank you for choosing to be part of our community at Data Garden, Inc. (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any qu