Last updated 07/06/2026. Thank you for choosing to be part of our community at Data Garden, Inc. (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or conce

Last updated 07/06/2026Thank you for choosing to be part of our community at Data Garden, Inc. (&#x201C;Company&#x201D;, &#x201C;we&#x201D;, &#x201C;us&#x201D;, or &#x201C;our&#x201D;). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at contact@datagarden.org. You can reach us by mail at Data Garden, Inc., 5900 Balcones Drive #8512, Austin, TX 78731, US. When you visit our app and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our and our services. This privacy policy applies to all information collected through our and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the &quot;Services&quot;). Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.&#xA0;1. WHAT INFORMATION DO WE COLLECT?Personal information you disclose to us We collect personal information that you voluntarily provide to us when registering at the interest in obtaining information about us or our products and services, when participating in broadcasts or otherwise contacting us. The personal information that we collect depends on the context of your interactions with us and the app, the choices you make and the features you use. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.Information automatically collected We automatically collect certain information when you visit, use or navigate the app. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our and other technical information. This information is primarily needed to maintain the security and operation of our app, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.2. WILL YOUR INFORMATION BE SHARED WITH ANYONE?In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share data based on the following legal basis:&#x25A0; Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.&#x25A0; Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.&#x25A0; Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.&#x25A0; Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).&#x25A0; Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.More specifically, we may need to process your data or share your personal information in the following situations:Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the , which will enable them to collect data about how you interact with the app over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.&#x25A0; Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.&#x25A0; Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.&#x25A0; Other Users. When you share personal information or otherwise interact with public areas of the app, such personal information may be viewed by all users and may be publicly distributed outside the app in perpetuity. If you interact with other users of our app and register through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our app, and view your profile.3. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?In Short: We may use cookies and other tracking technologies to collect and store your information.We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.4. HOW DO WE HANDLE YOUR SOCIAL LOGINS?In Short: If you choose to register or log in to our services using a social media account, we may have access to certain information about you. Our app offers you the ability to register and login using your third party social media account details (like your Facebook or Twitter logins).Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as well as other information you choose to make public.We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the . Please note that we do not control, and are not responsible for, other uses of your personal information by your third party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.5. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?In Short: We may transfer, store, and process your information in countries other than your own.Our servers are located in Germany and the United States. If you are accessing our app from outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see &quot;WILL YOUR INFORMATION BE SHARED WITH ANYONE?&quot; above), in and other countries.If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.6. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?In Short: We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our websites.The app may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the app. You should review the policies of such third parties and contact them directly to respond to your questions.7. HOW LONG DO WE KEEP YOUR INFORMATION?In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).No purpose in this policy will require us keeping your personal information for longer than 12 months. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.8. DO WE COLLECT INFORMATION FROM MINORS?In Short: We do not knowingly collect data from or market to children under 18 years of age.We do not knowingly solicit data from or market to children under 18 years of age. By using the , you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent&#x2019;s use of the . If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at contact@datagarden.org.9. WHAT ARE YOUR PRIVACY RIGHTS?In Short: You may review, change, or terminate your app at any time.If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.Account InformationIf you would at any time like to review or change the information in your account or terminate your account, you can: Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.10. CONTROLS FOR DO-NOT-TRACK FEATURESMost web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (&#x201C;DNT&#x201D;) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.California Civil Code Section 1798.83, also known as the &#x201C;Shine The Light&#x201D; law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.If you are under 18 years of age, reside in California, and have a registered account with the app, you have the right to request removal of unwanted data that you publicly post on the app. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the app, but please be aware that the data may not be completely or comprehensively removed from our systems.12. DO WE MAKE UPDATES TO THIS POLICY?In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.We may update this privacy policy from time to time. The updated version will be indicated by an updated &#x201C;Revised&#x201D; date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.13. HOW CAN YOU CONTACT US ABOUT THIS POLICY?If you have questions or comments about this policy, you may email us at contact@datagarden.org or write to us at: Data Garden, Inc. 5900 Balcones Drive #8512 Austin, TX 78731, USHOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.

Privacy Policy

Last updated: July 9, 2026. Log in to your account at plantwave.com, open the order, and request a return there. Or email us and we will set it up for you:. plantwave@datagarden.org. Include your order confirmation number and the email address th

Last updated: July 16, 2026Thank you for shopping PlantWave.If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.<h2 dir="ltr" id="definitions-and-key-terms">Definitions and key terms</h2>To help explain things as clearly as possible in this Return &amp; Refund Policy, every time any of these terms are referenced, are strictly defined as:<ul><li dir="ltr" style="text-decoration:none;">Company:&#xA0;when this policy mentions &#x201C;Company,&#x201D; &#x201C;we,&#x201D; &#x201C;us,&#x201D; or &#x201C;our,&#x201D; it refers to PlantWave, which is responsible for your information under this Return &amp; Refund Policy. </li><li dir="ltr" style="text-decoration:none;">Customer: refers to the company, organization or person that signs up to use the PlantWave Service to manage the relationships with your consumers or service users. </li><li dir="ltr" style="text-decoration:none;">Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit PlantWave and use the services. </li><li dir="ltr" style="text-decoration:none;">Product: The item you purchased directly from our website. This includes PlantWave and all other available peripherals for purchase. </li><li dir="ltr" style="text-decoration:none;">Website: &quot;PlantWave&apos;s site&quot; which can be accessed via this URL: https://www.plantwave.com </li><li dir="ltr" style="text-decoration:none;">You/Your/Customer: a person or entity that is registered with PlantWave to use the Services. </li></ul><h2 dir="ltr" id="return--refund-policy">Return &amp; Refund Policy</h2>We appreciate your desire to connect to nature in a deep and innovative way. We want to make sure you have a rewarding experience while you&#x2019;re exploring, evaluating, and purchasing our products.As with any shopping experience, there are terms and conditions that apply to transactions at PlantWave. We&#x2019;ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at PlantWave, you agree to the terms set forth below along with Policy.If there&#x2019;s something wrong with the product you bought, or if you are not happy with it, whether the product is in pre-sale or in stock; you have 30 Days to request a refund and ship your product back to us.Effective January 21, 2026, return shipping for domestic orders is provided at no cost to the customer. For international orders, customers are responsible for return shipping costs for non-defective products returned for refund.&#xA0;Refunds for elective (non-defective) returns apply to the purchase price of the PlantWave device only and do not include original shipping charges, duties and import taxes, or any additional fees.If you would like to return a product, the only way would be if you follow the next guidelines:<ul><li dir="ltr" style="text-decoration:none;">PlantWave must be 100% original condition in original box with all cables &amp; pads (1 USB-C, 1 Electrode clip, 1 Electrode lead, 1 Mushroom clip, 3 Electrode pads) </li><li dir="ltr" style="text-decoration:none;">To start a refund or exchange, submit a request through&#xA0;<a href="https://plantwave.com/account" style="text-decoration:none;">your customer account</a>, contact us at plantwave@datagarden.org, or use the chat feature on www.plantwave.com. Please follow all required steps to ensure your request is processed successfully. </li></ul><h3 dir="ltr" id="cancellations">Cancellations</h3>You can cancel an order at any time before it is dispatched using the <a href="https://plantwave.com/pages/widerruf-formular">Cancel order link</a>&#xA0;on our site (no account login required), through&#xA0;<a href="https://plantwave.com/account" style="text-decoration:none;">your customer account</a>, or by emailing plantwave@datagarden.org. If your order has not yet shipped, we will cancel it and refund the full amount, including any shipping you paid, to your original payment method.Once an order has been dispatched and a tracking number assigned, we are not able to stop shipment. If you cancel after dispatch, we will treat your request as a return: refuse delivery or send the device back to us in its original condition, and we will refund you once it arrives. Follow the return instructions above to initiate.Customers in the EU/EEA &#x2014; right of withdrawal: In addition to the rights above, you have a statutory right to withdraw from your purchase within 14 days of receiving your PlantWave, without giving a reason. To withdraw, notify us using any of the methods above, or&#xA0;<a href="https://plantwave.com/pages/widerruf-formular" style="text-decoration:none;">submit our withdrawal form directly</a>, within those 14 days. &#xA0;We will refund within 14 days of receiving the device back (or your proof of return). For a withdrawal, your refund includes the price of the device, the original standard delivery cost, and the duties and import taxes you paid us at checkout; it does not include any premium delivery upgrade. You are responsible for the cost of returning the device, which must be in its original condition with all included accessories. We may reduce your refund to reflect any loss in value from handling beyond what is necessary to inspect the device.<h3 dir="ltr" id="refunds">Refunds</h3>We at PlantWave commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.&#xA0;Order cancellations are eligible for a full refund up until your PlantWave ships. Once the tracking number has been assigned, we cannot issue a refund without receiving the PlantWave back to our warehouse. Refunds are not accepted past the 30-day window once the product is marked as delivered.We carry out thorough quality checks before processing the ordered item. We take utmost care while packing the product. We will review your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase.&#xA0;Initial shipping costs, duties and import taxes and Corso Shipping Insurance are non-refundable. This does not limit the refund due to EU/EEA customers exercising their right of withdrawal (see Cancellations).All refunds are processed to their original payment method within 5-7 business days after the warehouse receives the return. Most banks will release the funds within 3-5 business days. If the payment was made through PayPal, the refund will show up within 1 business day. If you do not see the refund within the appropriate time frame, you must contact us immediately so we can open an investigation with our payment processor.&#xA0;<h3 dir="ltr" id="exchanges--refunds">Exchanges &amp; Refunds:&#xA0;</h3>Exchanges only apply to products that are defective. We do not accept exchanges for used products that are in working condition.&#xA0;Our warranty is one year from delivery date.&#xA0;Exchanges are not permitted for devices that are in working condition.&#xA0;Only allowed for defective products and will be replaced at no charge under our one year warranty.<h2 dir="ltr" id="shipping">Shipping</h2>We aim to get your PlantWave out the door within 1-2 business days, we just can&#x2019;t wait to share the music with you! Our team processes orders Monday thru Friday, with the exception of US holidays. If your order is placed Friday after 1 pm CST, it will not process until the following Monday. Shipping time frames are based on business days only. Once your order has shipped, you&#x2019;ll receive an email with tracking information. It can take 24-48 hours for the carrier to update your tracking information, so please keep this in mind if it doesn&#x2019;t appear right away. If you have a concern regarding your shipment please reach out to us at plantwave@datagarden.org and we will do our best to help you out.PlantWave is not responsible for return shipping costs for any non-defective products being returned for a full refund on international orders. However, PlantWave will cover the shipping for any defective products for replacements or refunds.&#xA0;If a defective PlantWave has to be returned or refunded from an international purchase from which we cannot provide a return shipping label, we ask that we are sent a receipt indicating shipping costs and we will reimburse via PayPal.&#xA0;<h3 dir="ltr" id="international-duties-and-taxes">International Duties and Taxes</h3>We want to share PlantWave with everyone so for our international customers, transparent duties, taxes, and shipping options with delivery estimates are now listed at checkout. Duties and taxes will be calculated according to your country&apos;s regulations and are non refundable. This does not limit the refund due to EU/EEA customers exercising their right of withdrawal (see Cancellations).<h2 dir="ltr" id="missed-deliveries-and-lost-in-transit">Missed Deliveries and Lost In Transit</h2>We have partnered with Corso, a package protection company to offer both protection for your PlantWave purchase and offset your order&apos;s shipping carbon. By selecting Corso at checkout, your order will be protected from damage, loss, or theft. You can easily file a claim with Corso and receive a replacement or be fully reimbursed by using the link in your confirmation email or reaching out to our team.&#xA0;Data Garden is not responsible for any lost or stolen packages. Please note if you do not select this protection, our team may not be able to provide replacements or reship your parcel without additional charges.&#xA0;<h2 dir="ltr" id="gifts">Gifts</h2>If the Goods were marked as a gift when purchased and then shipped directly to you. We will send the refund to the gift giver upon receiving the returned device.<h2 dir="ltr" id="your-consent">Your Consent</h2>By using our website/app, registering an account, or making a purchase, you hereby consent to our Return &amp; Refund Policy and agree to its terms.<h2 dir="ltr" id="changes-to-our-return--refund-policy">Changes To Our Return &amp; Refund Policy</h2>Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return &amp; Refund Policy. If you do not want to agree to this or any updated Return &amp; Refund Policy, you can delete your account.<h2 dir="ltr" id="contact-us">Contact Us</h2>If, for any reason, You are not completely satisfied with any good or service that we provide, don&apos;t hesitate to<a href="https://www.plantwave.com/contact" style="text-decoration:none;">&#xA0;contact us</a>&#xA0;and we will discuss any of the issues you are going through with our product.

Return and Refund Policy

PlantWave

Policies

Before You Start

Getting Started

Which Leads to Use

Connecting to Your Plant

Connecting with Android

Connecting with iOS

Android Connection Guides (by Device)

Selecting Soundsets

Warnings

Charging and what the lights mean

Which clips and pads should I use?

Setting Up PlantWave

Why are my plants playing the same song?

Why does the music keep playing after removed from plant?

The Music is Stopping or Repeating

Problems with Sound Quality

Connection troubleshooting, step by step

Troubleshooting

Shipping

Do you ship internationally?

International Duties and Taxes

Changes

Return and Refund Process

Shipping Protection through Corso

Warranty

What should I do if I am being charged additional taxes upon delivery of my PlantWave order?