Return and Refund ProcessUpdated an hour ago

If there’s something wrong with the product you bought, or if you are not happy with it, whether the product is in pre-sale or in stock; you have 30 days to request a refund and ship your product back to us.

Holiday Gift Returns: PlantWave orders placed during the 2026 holiday season can be returned through January 31, 2027.

For all refunds, please submit your request to [email protected] 

Be sure to include your order confirmation number and the email address the order was placed under.

For our Return and Refund Policy, go here.