Orders ship from our warehouse in Alabama, USA, within 1 business day (up to 2, and up to 4 during high-volume periods), Monday through Friday excluding US holidays. Orders placed after 12 PM CST begin processing the next business day. You will get a

<h2 id="when-your-order-ships">When your order ships</h2>Orders ship from our warehouse in Alabama, USA, within 1 business day (up to 2, and up to 4 during high-volume periods), Monday through Friday excluding US holidays. Orders placed after 12 PM CST begin processing the next business day.You will get a tracking email within 24 hours of shipment (FedEx or UPS). The carrier&apos;s delivery estimate usually appears 24 to 48 hours after that, so do not worry if tracking looks quiet at first.<h2 id="delivery-times">Delivery times</h2><ul><li>US Standard: 5 to 8 business days after processing.</li><li>US 2-Day: 2 business days after processing.</li><li>International Standard: 7 to 10 business days.</li><li>Worldwide Express: 3 to 5 business days.</li></ul>Customs processing can extend delivery time for any international shipment, in some cases up to about 3 weeks.Shipping costs for your address are shown at checkout.<h2 id="international-orders-duties-and-customs">International orders, duties, and customs</h2>Duties and taxes are prepaid at checkout (set by your destination country), so your package should arrive with nothing more to pay. If a carrier asks you to pay duties on arrival, contact us; your shipment was sent duties-paid and we will pursue the correction with the carrier.If customs holds your package, the carrier usually needs something from you as the recipient (business imports sometimes need broker documents). If you would rather not deal with it, you can refuse the delivery; once tracking shows it returning to sender, we issue a full refund.A signature may be required on international FedEx deliveries.<h2 id="address-changes-and-cancellations">Address changes and cancellations</h2><ul><li>International orders cannot be edited after they are placed, because duties are calculated from the checkout address. The fix is a cancellation and full refund so you can reorder with the correct address.</li><li>For domestic address issues, contact us and we will review options.</li><li>Before your order ships, we can cancel and refund it in full; your bank may take a few days to post the refund. After it ships, ask FedEx for a return to sender and we refund once tracking reflects it.</li></ul><h2 id="return-shipping">Return shipping</h2>Domestic returns come with a free prepaid return label, and we cover return shipping on any defective product. If a defective PlantWave has to be returned from an international purchase where we cannot provide a return label, send us a receipt showing your shipping cost and we will reimburse you via PayPal.Full details: <a href="https://help.plantwave.com/en-US/return-and-refund-policy-230380">Return and Refund Policy</a>.<h2 id="if-tracking-says-delivered-but-nothing-arrived">If tracking says delivered but nothing arrived</h2>Check with neighbors, your building&apos;s package area, and any discreet delivery spots. If it has not turned up after 2 business days, contact us and we will ship a replacement.<a href="https://help.plantwave.com/en-US/shipping-protection-through-corso-232562">Shipping Protection through Corso</a> (Economy Plus or Express Plus) is available at checkout.Questions? We are happy to help by email:plantwave@datagarden.org

Shipping

We ship PlantWave all over the world! Please select your country at checkout to see shipping options and any applicable duties or taxes. There are some countries we are still working on getting shipping service too, if you do not see your location li

We ship PlantWave all over the world! Please select your country at checkout to see shipping options and any applicable duties or taxes. There are some countries we are still working on getting shipping service too, if you do not see your location listed please reach out to us at <a href="mailto:plantwave@datagarden.org">plantwave@datagarden.org</a>&#xA0;for assistance.

Do you ship internationally?

We want to share PlantWave with everyone so for our international customers, transparent duties, taxes, and shipping options with delivery estimates are now listed at checkout. Duties and taxes will be calculated according to your country's regulatio

We want to share PlantWave with everyone so for our international customers, transparent duties, taxes, and shipping options with delivery estimates are now listed at checkout. Duties and taxes will be calculated according to your country&apos;s regulations and are non refundable.If you are asked for additional duties or taxes upon delivery, please reach out to us at <a href="mailto:plantwave@datagarden.org">plantwave@datagarden.org</a> so we can assist you.

International Duties and Taxes

Please reach out to us at plantwave@datagarden.org as soon as possible to request any changes, our team will try to implement them when possible. Once the order has been processed by our fulfillment center we will be unable to adjust shipping speed,

Please reach out to us at <a href="mailto:plantwave@datagarden.org">plantwave@datagarden.org</a> as soon as possible to request any changes, our team will try to implement them when possible. Once the order has been processed by our fulfillment center we will be unable to adjust shipping speed, cancel orders or add/remove items.&#xA0;

Changes

If there’s something wrong with the product you bought, or if you are not happy with it, whether the product is in pre-sale or in stock; you have 30 days to request a refund and ship your product back to us. Holiday Gift Returns - Gifts purchased dur

If there&#x2019;s something wrong with the product you bought, or if you are not happy with it, whether the product is in pre-sale or in stock; you have 30 days to request a refund and ship your product back to us.Holiday Gift Returns - Gifts purchased during the holiday season get an extended return window; the exact dates are announced on plantwave.com each year.For all refunds, please submit your request to <a href="mailto:plantwave@datagarden.org" rel="undefined" target="_self">plantwave@datagarden.org&#xA0;</a>Be sure to include your order&#xA0;confirmation&#xA0;number and the email address the order was placed under.For our Return and Refund Policy, <a href="https://plantwave.com/pages/return-policy">go here</a>.

Return and Refund Process

We have partnered with Corso, a package protection company to offer both protection for your PlantWave purchase and offset your order's shipping carbon. By selecting Economy Plus or Express Plus shipping at checkout, your order will be protected from

<h2 id="isPasted">Missed Deliveries and Lost in Transit</h2>We have partnered with Corso, a package protection company to offer both protection for your PlantWave purchase and offset your order&apos;s shipping carbon. By selecting Economy Plus or Express Plus shipping at checkout, your order will be protected from damage, loss, or theft. You can easily file a claim with Corso and receive a replacement or be fully reimbursed by using the link in your confirmation email or reaching out to our team.&#xA0;Data Garden is not responsible for any lost or stolen packages. Please note if you do not select this protection, our team may not be able to provide replacements or reship your parcel without additional charges.&#xA0;

Shipping Protection through Corso

Exchanges only apply to products that are defective. We do not accept exchanges for used products that are in working condition. Our warranty is one year from delivery date. Exchanges are not permitted for devices that are in working condition. Only

Exchanges only apply to products that are defective. We do not accept exchanges for used products that are in working condition. Our warranty is one year from delivery date.&#xA0;Exchanges are not permitted for devices that are in working condition. Only allowed for defective products and will be replaced at no charge under our one-year warranty.Please reach out to us at <a href="mailto:plantwave@datagarden.org">plantwave@datagarden.org</a> for more information.How a warranty replacement works: ship back the device only, and keep your accessories, cords, and box; your replacement is a bare device. Use the label we provide within 14 days, write your name and order number on the package, and your replacement ships once the return is received (tracking within 24 hours). International warranty replacements are marked as paid, so you will not owe duties. Keep your orginal accessories to use with your replacement.Full policy:&#xA0;<a href="https://help.plantwave.com/en-US/return-and-refund-policy-230380">Return and Refund Policy</a>.

Warranty

In some instances, carriers or customs might overlook prepaid taxes and duties, which could lead to additional charges during delivery. If you experience such an issue, please contact us at plantwave@datagarden.org for assistance.

In some instances, carriers or customs might overlook prepaid taxes and duties, which could lead to additional charges during delivery. If you experience such an issue, please contact us at <a href="mailto:plantwave@datagarden.org">plantwave@datagarden.org</a> for assistance.

What should I do if I am being charged additional taxes upon delivery of my PlantWave order?

Return approved but no label in sight? Two quick fixes solve this almost every time. The return label email very often lands in the spam folder or Gmail's Promotions tab. Search your inbox for "PlantWave" and check both places. Note: our labels are p

Return approved but no label in sight? Two quick fixes solve this almost every time.
<h2 id="1-check-spam-and-promotions">1. Check spam and Promotions</h2>
The return label email very often lands in the spam folder or Gmail&apos;s Promotions tab. Search your inbox for &quot;PlantWave&quot; and check both places.
<h2 id="2-print-it-straight-from-your-account">2. Print it straight from your account</h2>
<ol>
<li>Log in to your account at plantwave.com.</li>
<li>Open the order you are returning.</li>
<li>Select the return label and print it.</li>
</ol>
Note: our labels are print-only; there are no QR code drop-off labels, so you will need access to a printer.
Still no label in either place? Email us and we will resend the direct link:
plantwave@datagarden.org
Everything else about returns: <a href="https://help.plantwave.com/en-US/return-and-refund-policy-230380">Return and Refund Policy</a>.

I never got my return label

PlantWave

Orders and Shipping

Before You Start

Getting Started

Which Leads to Use

Connecting to Your Plant

Connecting with Android

Connecting with iOS

Android Connection Guides (by Device)

Selecting Soundsets

Warnings

Charging and what the lights mean

Which clips and pads should I use?

Setting Up PlantWave

Why are my plants playing the same song?

Why does the music keep playing after removed from plant?

The Music is Stopping or Repeating

Problems with Sound Quality

Connection troubleshooting, step by step

Troubleshooting

What exactly is being measured?

What inspired this idea?

Why listen to plants?

Are there proven benefits of listening to plants?

Do different plants make different sounds?

Do you have sales?

What are plants responding to?

Can you tell what species a plant is by listening to it?

Will the music tell me about the health of my plants?

Are the plants listening to us?

So, you're putting microphones on the plants and you hear flutes?

Can I hear the plants without the music?

Is this safe for plants?

Where's the science behind this?

Did I see you at...?

Did I see you in...?

Why did you change your name from MIDI Sprout?

Does PlantWave Work with DAWs and Synths? Yes!

Does PlantWave have a speaker built in?

Can I record my plants and listen later?

Can I use PlantWave music in my song?

What's the difference between PlantWave and...?

Can I put this on my cat?

Is this some kind of hippie cult conspiracy?

Do you have an Affiliate Program?

Where can I buy PlantWave?

How can I become a distributor of PlantWave?

Where do my recordings save?

Frequently Asked Questions

Enable MIDI Mode for 3.5mm and USB ports

Use PlantWave with a Digital Audio Workstation (DAW)

Use with a MIDI Synthesizer

Getting the most out of your MIDI synth with PlantWave

Broadcast Mode

Recording and Video

Firmware Updates

Factory Reset

Turn WiFi On / Off

Using PlantWave with MIDI and your DAW

How To

Subscription Benefits

Cancelling Your Subscription

PlantWave Plus: Extra Soundsets and Tuning

PlantWave Pro: Soundset Design

PlantWave Pro: MultiMode

App Subscriptions

User Manual - French

User Manual - German

User Manual - Italian

User Manual - Japanese

User Manual - Mandarin

User Manual - Spanish

User Manual Translations

Privacy Policy

Return and Refund Policy

Policies