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Orders and Shipping

Shipping

We aim to get your PlantWave out the door within 1-2 business days, we just can’t wait to share the music with you! Our team processes orders Monday thru Friday, with the exception of US holidays. If your order is placed Friday after 1 pm CST, it wil

International Duties and Taxes

We want to share PlantWave with everyone so for our international customers, transparent duties, taxes, and shipping options with delivery estimates are now listed at checkout. Duties and taxes will be calculated according to your country's regulatio

Changes

Please reach out to us at [email protected] as soon as possible to request any changes, our team will try to implement them when possible. Once the order has been processed by our fulfillment center we will be unable to adjust shipping speed,

Return and Refund Process

If there’s something wrong with the product you bought, or if you are not happy with it, whether the product is in pre-sale or in stock; you have 30 days to request a refund and ship your product back to us. For all refunds, please submit your reques

Shipping Protection through Corso

We have partnered with Corso, a package protection company to offer both protection for your PlantWave purchase and offset your order's shipping carbon. By selecting Corso at checkout, your order will be protected from damage, loss, or theft. You can

Warranty

Exchanges only apply to products that are defective. We do not accept exchanges for used products that are in working condition. Our warranty is one year from delivery date. Exchanges are not permitted for devices that are in working condition. Only

Return and Refund Policy

Last updated: December 28, 2023. Thank you for shopping PlantWave. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. To help explain things as clearly as possible in this R