ShippingUpdated 9 days ago
When your order ships
Orders ship from our warehouse in Alabama, USA, within 1 business day (up to 2, and up to 4 during high-volume periods), Monday through Friday excluding US holidays. Orders placed after 12 PM CST begin processing the next business day.
You will get a tracking email within 24 hours of shipment (FedEx or UPS). The carrier's delivery estimate usually appears 24 to 48 hours after that, so do not worry if tracking looks quiet at first.
Delivery times
- US Standard: 5 to 8 business days after processing.
- US 2-Day: 2 business days after processing.
- International Standard: 7 to 10 business days.
- Worldwide Express: 3 to 5 business days.
Customs processing can extend delivery time for any international shipment, in some cases up to about 3 weeks.
Shipping costs for your address are shown at checkout.
International orders, duties, and customs
Duties and taxes are prepaid at checkout (set by your destination country), so your package should arrive with nothing more to pay. If a carrier asks you to pay duties on arrival, contact us; your shipment was sent duties-paid and we will pursue the correction with the carrier.
If customs holds your package, the carrier usually needs something from you as the recipient (business imports sometimes need broker documents). If you would rather not deal with it, you can refuse the delivery; once tracking shows it returning to sender, we issue a full refund.
A signature may be required on international FedEx deliveries.
Address changes and cancellations
- International orders cannot be edited after they are placed, because duties are calculated from the checkout address. The fix is a cancellation and full refund so you can reorder with the correct address.
- For domestic address issues, contact us and we will review options.
- Before your order ships, we can cancel and refund it in full; your bank may take a few days to post the refund. After it ships, ask FedEx for a return to sender and we refund once tracking reflects it.
Return shipping
Domestic returns come with a free prepaid return label, and we cover return shipping on any defective product. If a defective PlantWave has to be returned from an international purchase where we cannot provide a return label, send us a receipt showing your shipping cost and we will reimburse you via PayPal.
Full details: Return and Refund Policy.
If tracking says delivered but nothing arrived
Check with neighbors, your building's package area, and any discreet delivery spots. If it has not turned up after 2 business days, contact us and we will ship a replacement.
Shipping Protection through Corso (Economy Plus or Express Plus) is available at checkout.
Questions? We are happy to help by email: