Connection troubleshooting, step by stepUpdated a day ago

If your PlantWave will not connect to the app, work through these steps in order. Most connection issues resolve in the first three.

1. Charge fully first. Charge for 2 to 4 hours; devices ship with a low charge and sometimes arrive depleted. Orange/amber light on the back means charging, green means full.
2. Check your phone and app. You need iOS 15 or newer, or Android 12 (14 or newer recommended), and the latest version of the PlantWave app from the App Store or Play Store. On Android, the phone's software matters more than the brand; check yours here:
   plantwave.com/pages/compatibility
3. Power on and check permissions. Flip the power switch; the red light near it confirms the device is on. On Android, Bluetooth and Location Services must both be on, with the app's Location permission set to "While using the app" (Settings, Apps, PlantWave, Permissions, Location).
4. Connect inside the PlantWave app, not in your phone's Bluetooth settings. Tap Connect in the app and select your PlantWave. On most Android phones, ignore or cancel the phone's own Bluetooth pairing popup; the app handles the connection. Device-by-device steps: Connecting with Android, Connecting with iOS, Android Connection Guides (by Device).
5. Restart both. Power the device off and on, close and reopen the app, and if needed restart your phone.
6. Connected but silent? Check the plant, not the pairing. Plants from nurseries and stores often arrive coated in a fungicidal gel that blocks the signal. Gently clean two leaves with soapy water, pat them dry, and attach the sensors to two separate leaves on the same plant. The Lightshow on top changing colors means your plant is playing.

Still stuck after all six? Email us with your phone make, model, and OS version and we will take it from there:

[email protected]